Guarantee & warranty
Last updated:
Your legal rights come first. Nothing on this page limits them.
If you live in the UK
Under the Consumer Rights Act 2015, the watch must be of satisfactory quality, fit for purpose and as described. If it isn't:
- within 30 days of delivery you can reject it for a full refund;
- within 6 months, we will repair or replace it; if that fails, you are entitled to a refund or price reduction;
- you can claim for up to 6 years (5 years in Scotland), although after 6 months you may need to show the fault was there at delivery.
If you live in the EU
You have a legal guarantee of conformity of at least 2 years from delivery. If the watch is faulty, you can ask for repair or replacement free of charge and, if that isn't possible, a price reduction or refund. Faults that appear within 1 year of delivery are presumed to have existed at delivery (longer in some countries).
How to make a claim
Email ola@olacompanion.com with your order number and a short description of the problem. We cover the cost of returning a faulty watch.
Commercial warranty
We do not currently offer an additional commercial warranty beyond your legal rights.
What isn't covered by legal rights
Normal wear and tear, accidental damage, and damage from misuse or unauthorised repair.
Who we are
Ola Technologies London Ltd
Essex, United Kingdom
Email: ola@olacompanion.com